Terms of Service

1. Introduction

Welcome to Ilaichi (“Company”, “we”, “our”, “us”).
By accessing or purchasing from our website www.ilaichi.in (“Site”), you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use our services or website.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the latest Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the Site under the supervision of a parent/guardian.

You may not use our products or services for any unauthorized, illegal, or harmful purposes.

3. Products & Availability

All products displayed on the website are subject to:

  • Availability

  • Changes in pricing

  • Updates to specifications, fabrics, colours, or details

We reserve the right to discontinue or limit quantities of any product at any time.

Due to screen and lighting differences, actual product colours may vary slightly.

4. Pricing & Payment

All prices are displayed in INR and include applicable taxes unless specified otherwise.
We reserve the right to revise pricing without prior notice.

Accepted payment methods include:

  • UPI

  • Credit/Debit cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where applicable)

By completing a purchase, you authorize us and our payment processors to charge your selected payment method.

5. Order Acceptance & Cancellation

We may refuse or cancel an order at our discretion, including but not limited to:

  • Product unavailability

  • Unverified or incorrect customer information

  • Suspicious or fraudulent activity

  • Payment failure

If your payment is captured for a canceled order, the amount will be refunded to the original payment method.

Customers cannot cancel an order once it has moved into processing or dispatch stage.

6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy, which defines dispatch timelines, delivery expectations, and courier-related rules.

Delivery timelines are estimates and may vary due to courier delays, festivals, or unforeseen circumstances.

7. Returns & Exchanges

All returns and exchanges must follow the rules outlined in our Return & Exchange Policy.

Eligibility depends on:

  • Condition of product

  • Return window

  • Product category

  • Hygiene standards (for certain items)

We reserve the right to refuse returns if the item is used, damaged, altered, or missing tags.

8. Intellectual Property

All content on this website—including logos, designs, graphics, text, images, and product layouts—is the exclusive property of Ilaichi or its licensors.

You may not copy, modify, reproduce, sell, or distribute any content without written permission.

9. User Conduct

You agree not to:

  • Use the website for fraudulent or malicious purposes

  • Attempt unauthorized access to our systems

  • Upload harmful code, viruses, or scripts

  • Manipulate pricing, orders, or security features

  • Harass or abuse our staff or support teams

Violation of these rules may lead to suspension of access or legal action.

10. Third-Party Services

We use third-party service providers for:

  • Payments

  • Courier & logistics

  • Analytics

  • Advertising

  • Customer communications

We are not responsible for the content, policies, or practices of these third-party services.

11. Accuracy of Information

We strive to provide accurate product, pricing, and inventory information.
However, errors may occasionally occur.
We reserve the right to correct inaccuracies at any time without prior notice.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Ilaichi is not liable for any indirect, incidental, or consequential damages arising from use of the website or products.

  • Our total liability shall not exceed the amount paid for the product purchased.

13. Indemnification

You agree to indemnify and hold Ilaichi harmless from any claims, damages, losses, or expenses arising from:

  • Misuse of our website

  • Violation of these Terms

  • Breach of any laws

  • Third-party actions related to your usage

14. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains data collection, use, and protection.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be handled exclusively by courts located in Surat, Gujarat.

16. Contact Information

For support or policy questions, reach us at:
📩 ilaichi.onlinestore@gmail.com